Our Staff 

Qualified Vets 

Robyn Farquhar MRCVS MACVS 
Robyn qualified in New Zealand in 1984, and worked in Britain for several years before buying the practice in 1996. She has a passion for horses. She bred three foals in 2011 and a further two this year. Robyn has a dog called Norman who was brought in by the local council with a fractured leg, he has a passion for life and is great fun. Robyn has completed both her general practice advance certificate and emergency and critical care certificate having previously completed a GP certificate she is looking to complete her Masters. 
Fiona Grieve MRCVS 
Fiona qualified in Glasgow in 1992 and has worked in the West Midlands, Essex and elsewhere in Hertfordshire. She has been with Fernside for 14 years and enjoys it because it is a friendly practice with firm local connections. She has two rescue cats, Doris and Wilf. Fiona is one of our clinical coaches and is responsible for the training of our students nurses with Karen. 
Erica Thompson MRCVS 
Erica has a passion for our older patients; having an interest in acupuncture and laser treatments. Erica joined us in July and is one of our valued Part time veterinary surgeons. Erica has a labrador called Diesel and has settled in well as part of the team. 
Jill Maddison MRCVS 
Jill has now been working for us for over 9 years. We are very lucky to have Jill as part of our Vet team being a very respected Veterinary Surgeon; having written books and lecturing in pharmacology. Jill also runs the CPD department for the Royal Veterinary College which includes lecturing to hundreds of veterinary students. 
Kayleigh Mitchell MRCVS 
Kayleigh has been part of our team for 4 years. Kayleigh has been qualified just over 8 years and enjoys emergency and critical care and has a passion for looking after the dental health care of the Fernside patients and has recently enjoyed attending a 2 day Dental Course . Kayleigh has a medicine certificate. 
Kayleigh is responsible for our vet house visits on Tuesday's; please enquire with the reception team should you want more information on our Tuesday house visit service. 

Practice Manager 

Emma Eve-Raw - Practice Manager / Head Nurse (RVN, SQP, Pet health councillor) 
Emma qualified in 1999 and lives locally. She joined Fernside 18 years ago, so she has known many, many clients' pets as they have grown from lively puppy hood into their more sedate later years. Her own menagerie includes a dog called Ketchup, a little ginger female cat called Saffy and a talkative African parrot given to her by a client. Emma is always available to discuss everything from the New arrivals to the Senior Pet. Emma is very passionate about nutrition and runs a variety of nurse clinics. Emma runs, with the help of Karen and Isabelle, our popular puppy progress program. Emma is an experienced veterinary nurse anesthetist and has completed several advance CPD courses in this area.If you have any issues that you would like to discuss re practice procedures please contact Emma through one of the receptionists. 

Qualified Registered Veterinary Nurses 

Karen Toull RVN - Deputy Head Nurse 
Karen lives locally and joined the practice as a student. She has a dog called Harry brought into us as a puppy for rehoming, three cats and a tortoise. Karen qualified in 2013 and has gained great knowledge over this past few years and helps Emma run the popular puppy growth program. Karen will be taking the lead on our new senior pet clinic and will be working closely alongside Erica to provide our acupuncture and laser treatments. Karen has a passion for all areas of nursing but in particular loves nurse clinics, inpatient care and animal behaviour. 
Isabelle Andelius RVN 
Isabelle has been with us for 3 years now, having started as a placement student we were so impressed with her passion and patient care we asked her to stay. Isabelle qualified in July 2017 and enjoys nursing our hospitalized and daily surgical patients. She has a lovely ginger kitten called Benji which she adopted as a stray from the practice last year. Isabelle has recently started running some of our nurse clinics, alongside Emma and Karen, so we can now offer more varied appointment times. 

Diploma Students Nurses 

Keeley Power VCA 
Keeley is one of our student nurses and is training at The College of Animal Welfare , having completed her veterinary care assistants course, she is now on the full registered diploma course. 
Keeley enjoys being part of the nursing team and is progressing well with her course, she is often seen helping with the nurse clinics and assisting the qualified nurses especially during inpatient and post operative care. Keeley's cheeky cat Albert is a daily visitor to the practice and loves his time at the surgery. 

Veterinary Care Assistants 

Charlie Smith VCA / Accounts Manager 
Charlie has been with us for the last 18 months. Charlie is a qualified Veterinary Care Assistant, this is an important supportive role within the practice. Veterinary care assistants have to go through a certificate course on all aspects of veterinary practice so this becomes incredibly handy for both animal handling, laboratory support and inpatient care. Charlie is also responsible for looking after client accounts. Charlie has a cat called Princess Mi hija and two dogs called Bobby and Freddie. 
Sophie Porte Receptionist / Student VCA 
Sophie joined us last year and has worked within veterinary practice for several years. Sophie is currently working hard towards her certificate as a Veterinary Care Assistant. Sophie enjoys all aspects of veterinary practice and is also part of our reception team. As part of her role on reception, Sophie administrates the day to day running of our popular Pet Health care Plan so please do contact Sophie with any queries regarding the plan.  

Placement Nurses 

We are a registered training practice for both veterinary and nurse students they will often be assisting our staff. We are pleased to be able to support the training process and hope with over 60 years of experience amongst our combined staff this will help shape the Veterinary surgeons and nurses of the future....  
Currently our degree students include Emily, Alex and Seb. 

Reception Staff 

Jane Ratcliffe 
Jane has lived in the area 20 years. At one time she owned a florist in Arnos Grove, but since 2002 she has worked at Fernside. Currently her "family" includes three beautiful dogs. Jane is always happy to help and normally seen smiling and fussing all animals that come in but especially seen walking off for a cuddle with our small furry puppies. 
Helen Zatz 
Helen joined us nearly 3 years ago as our third member of the receptionist team. Helen has 3 children and lives locally. Her daughter is very pleased that she is joining the team as has a very special interest in all our furry friends and has aspirations to be a veterinary nurse; she is currently helping us on a Saturday learning her away around the practice. Helen has just taken on a new cat that was brought into the surgery as a stray - we knew she couldn't resist for long... 
Nina Dela Warr 
Nina works as a part time receptionist here at Fernside and has been with us for just over 18 months. She has three dogs who regularly join Nina and her family on UK holidays. Nina will be having a break from the surgery at the end of March as she is due to have her second child in April.  

Consulting Hours 

Monday to Fri
Open 8.30 am - 7.30 pm 
9.00am - 11.00am 
Midday - 3.30pm (varies slightly daily) 
4.30pm - 7.00 pm 
9:00am - 12.00 pm 

How to Find Us 

Fernside Veterinary Centre, 
205 Shenley Road,  
WD6 1AT 
Tel: 020 8207 0826 

24 Hour Emergency Care 

Out of hours: 01707 666 399  
(The Royal Veterinary College) 
The Emergency Care team will take your details and advise you on any appropriate action. You will be given an indication of the relevant consultation fees. 
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